Terms and Conditions for DoubleGood.in:

Payment Methods

We do not offer Cash on Delivery (COD) facility. Indian customers can make payments through UPI, NEFT, RTGS, and Bank transfers only. For international payments, we accept Stripe, bank transfers, and credit card/debit card payments (Preferred method).

Replacement Policy

We offer a replacement policy for our products. Once you place an order and the payment is successful, we promptly ship the products. However, adverse weather conditions might cause slight delays in delivery.

Non-Refundable Payments

All payments made are non-refundable. Refund requests cannot be entertained once the payment is processed.

Shipping and Courier Selection

Worldwide Shipping: We provide shipping services worldwide. International orders should use the preferred payment methods mentioned on our website.

Courier Selection: We aim to deliver the best shipping experience based on your location. Our website offers multiple courier options, enabling you to choose the most suitable one for receiving our Double Good products.

No Credit or Post Payment

We do not offer credit or post-payment options. Full payment must be made at the time of purchase.

Order Processing

By using our website and making a purchase, you agree to adhere to these Terms and Conditions. We recommend carefully reviewing this information before placing an order. For any queries or concerns, please contact our customer support team for assistance.

Once an order is placed, we receive the payment, and the order is auto-processed. Confirmation of payment with the bank may take 3-48 hours. Once payment is confirmed, we pack and ship your order to the provided address. You will receive an auto email with tracking details on your registered email. Please note that replacement requests can only be accepted before we ship your parcel, not after.

While all-natural and organic products undergo thorough cleaning, it’s important to note that not all rice will be 100% whole grain; some may be broken. Naturally grown rice is more susceptible to breakage.

Packing

Our retail products, and in particular Dehradun Basmati Rice, are packed in one of two ways: a 3 Kg sack (jute bag) or a vacuum-sealed pack, chosen to give the rice a longer shelf life. Depending on stock and order size, your order may arrive in either type of packing.

Communications

For any queries or details, kindly contact us at mail@doublegood.in. Double Good Organics may send you emails, SMS, WhatsApp, or Telegram communication related to product information, promotional activities, and offers from time to time on your registered contact details. If you wish to opt-out of such communication, please send a request to mail@doublegood.in to stop receiving emails or SMS in the future.